Returns & Exchanges

At DAVIDsTEA, we want you to love your tea and accessories, which is why we offer a 30-day window to return items for a full refund. Please note that for safety reasons, all loose leaf tea and food items must be unopened and in their original packaging to qualify for a return.

1

Check Eligibility

Ensure your tea is unopened and accessories are in their original packaging with a valid receipt within 30 days of purchase.

2

Contact Support

Reach out to our customer care team via our website portal to request a Return Authorization Number and a pre-paid shipping label.

3

Pack Your Items

Carefully pack the items in their original box and include the packing slip to ensure your refund is processed accurately.

4

Ship and Refund

Drop off your package at any authorized carrier location; once received and inspected, your refund will be issued to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing